Return, Refund, and Cancellation Policy

Last updated: September 2026

Canceling or modifying an order

We prepare orders quickly, so we cannot guarantee that we can modify or cancel an order once it has been placed. To request a change, please write to us as soon as possible at contact@mama-pop.com with "Cancel my order" in the subject line, along with your full name and order number. If your order has not yet been shipped, we will do our best to modify or cancel it.

Your statutory cancellation rights, for example in the event of late delivery, are described in Article 7 of our General Terms and Conditions of Sale.

90-day warranty

You have 90 days from the date of delivery to return a product, for any reason. After this period, we unfortunately can no longer offer a refund or exchange under this policy; however, your legal warranties continue to apply (see below).

To be accepted, your return must meet the following conditions:

  • the product is unused and in its original packaging;
  • the package's shipping label is present and intact;
  • you provide a receipt or proof of purchase.

For hygiene reasons, we cannot accept the return of a device that has been used. Gift cards cannot be returned.

How to return a product

  1. Write to us at contact@mama-pop.com including your order number and the product you wish to return.
  2. We will provide you with the instructions and the return address.
  3. Ship the product using a service that provides a tracking number: the package remains your responsibility until it reaches us.

Return shipping costs are your responsibility, unless the product is defective, damaged, or does not match your order.

Refunds

Upon receipt and inspection of your return, we will confirm by email whether your refund is approved. If approved, it will be issued to your original payment method within one week.

Depending on your financial institution, the amount may take 7 to 14 business days to appear on your statement. If you have still not received it after this time, please check with your bank or credit card issuer, then write to us at contact@mama-pop.com.

Defective, damaged, or incorrect product

If you receive a defective, damaged, or incorrect product, write to us at contact@mama-pop.com with your order number and, if possible, photos. We will replace it with the same item or, if that is not possible, we will refund you. Return shipping costs will then be covered by us.

Your legal warranties

This policy is in addition to the warranties provided by the Consumer Protection Act and the Civil Code of Quebec, which it does not limit in any way. For more information, please see Article 9 of our General Terms and Conditions of Sale.