Last updated: September 2026
Cancelling or changing an order
We prepare orders quickly, so we cannot guarantee that an order that has already been placed can be changed or cancelled. To make a request, write to us as soon as possible at contact@mama-pop.com with "Cancel my order" in the subject line, along with your full name and order number. If your order has not shipped yet, we will do what is needed to change or cancel it.
Your legal cancellation rights, for example in case of late delivery, are described in section 7 of our Terms of Sale.
90-day guarantee
You have 90 days from delivery to return a product to us, for any reason. After that period, we unfortunately can no longer offer a refund or exchange under this policy; your legal warranties continue to apply, however (see below).
To be accepted, your return must meet the following conditions:
- the product is unused and in its original packaging;
- the shipping label of the parcel is present and intact;
- you provide a receipt or proof of purchase.
For hygiene reasons, we cannot accept the return of an item that has been used. Gift cards cannot be returned.
How to return a product
- Write to us at contact@mama-pop.com with your order number and the product you wish to return.
- We send you the instructions and the return address.
- Ship the product with a service that provides a tracking number: the parcel remains your responsibility until it reaches us.
Return shipping costs are at your expense, unless the product is defective, damaged or does not match your order.
Refunds
Once we have received and inspected your return, we confirm by email whether your refund is approved. If it is, it is issued to your original payment method within one week.
Depending on your financial institution, the amount can take 7 to 14 business days to appear on your statement. If you still have not received it after that time, check with your bank or credit card issuer, then write to us at contact@mama-pop.com.
Defective, damaged or incorrect product
If you receive a product that is defective, damaged or different from the one you ordered, write to us at contact@mama-pop.com with your order number and, if possible, photos. We will replace it with the same item or, if that is impossible, refund it. Return costs are then at our expense.
Your legal warranties
This policy is in addition to the warranties provided by the Consumer Protection Act and the Civil Code of Québec, which it does not limit in any way. To learn more, see section 9 of our Terms of Sale.